Careers / Operations

Domestic Operations Agent – Grapevine, TX 

Team Worldwide DFW in Grapevine, TX, is seeking an experienced Domestic Operations Agent in the Freight Forwarding/3PL industry. The ideal candidate will be well versed in domestic air and ground freight operations, customer service and communications, and carrier capacity operations.  

About Team

Team is a worldwide, yet locally-minded business with the resources to offer global control of our customers’ product movement. As a multi-year recipient of the Logistics Management Quest for Quality Award in Freight Forwarding, the Team Worldwide commitment makes every delivery like a trip around the corner—no matter where that corner is.

 Requirements

As a Domestic Operations Agent, you will have the following responsibilities:

  • Prioritize, schedule and route shipments for transportation via air and ground network.
  • Interact with customers and agents to rate and quote shipments via air, FTL, LTL, hot shot and line-haul.
  • Maintain and grow relationships on Team’s behalf with both existing and new customers and carriers.
  • Proactively reach out to carriers to source, price, negotiate and track shipments daily.
  • Source and secure capacity for time sensitive freight by leveraging multiple sourcing platforms.
  • Work alongside team members to ensure a high level of customer satisfaction and operational efficiency.
  • Branch Office and agent communications.
  • Local cartage and dispatch.

 Skills and Qualifications

  • 1-3 years minimum experience preferred
  • Effective communication skills
  • Excellent organizational skills
  • Ability to prioritize, multitask and manage time effectively
  • Attention to detail and accuracy
  • Continual desire to learn and expand domestic knowledge
  • High level of resourcefulness and initiative

For more information, please contact careers@teamww.com.

 

International Operations Specialist – Grapevine, TX

The International Operation Specialist’s primary responsibility is to meet or exceed the expectations of our clients, each and every time we are of service to them, by responding quickly and proactively to challenges and facilitating a quick and positive solution to their international airfreight and ocean freight needs.

Position Overview and Responsibilities

  • Prioritizing, scheduling, and routing shipments for air and ocean import/export.
  • Maintaining accurate status updates for import/export shipments.
  • Ensuring regulatory and country level compliance.
  • Responding to inquiries from overseas agents/offices in a timely fashion.
  • Interacting with customers and their key personnel as needed.
  • Maintaining and growing relationships on Team’s behalf with both existing and new customers and carriers.
  • Handling and quickly resolve any issues with customers, Team branches, and agents.
  • Communicating daily with customers to keep them informed of changes pertaining to their shipments, should an update apply or be required.

Reporting Structure

This position reports to the Operations Manager.

Qualifications and Requirements

  • Minimum 2+ years of experience in international air and ocean freight forwarding operations.
  • Excellent communication skills.
  • Excellent customer service skills with a strong sense of urgency.
  • Creative problem solving skills.
  • Working knowledge of ocean and air freight movement including pricing, documentation and shipment management.
  • Working knowledge of applicable state, federal and international laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, Customs, environmental, import/export, maritime).

Physical Requirements

  • Sitting at a computer for prolonged periods of time
  • Occasional lifting up to 25 pounds

Additional Information

This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

For more information, please contact careers@teamww.com.

 

Domestic Operations – Atlanta, GA

Team Worldwide ATL in Atlanta, GA is seeking an experienced Domestic Operations Agent in the Freight Forwarding/3PL industry. The ideal candidate will be well versed in domestic air and ground freight operations, customer service and communications, and carrier capacity operations.  

About Team

Team is a worldwide, yet locally-minded business with the resources to offer global control of our customers’ product movement. As a multi-year recipient of the Logistics Management Quest for Quality Award in Freight Forwarding, the Team Worldwide commitment makes every delivery like a trip around the corner—no matter where that corner is.

Requirements

As a Domestic Operations Agent, you will have the following responsibilities:

  • Prioritize, schedule and route shipments for transportation via air and ground network.
  • Interact with customers and agents to rate and quote shipments via air, FTL, LTL, hot shot and line-haul.
  • Maintain and grow relationships on Team’s behalf with both existing and new customers and carriers.
  • Proactively reach out to carriers to source, price, negotiate and track shipments daily.
  • Source and secure capacity for time sensitive freight by leveraging multiple sourcing platforms.
  • Work alongside team members to ensure a high level of customer satisfaction and operational efficiency.
  • Branch Office and agent communications.
  • Local cartage and dispatch.

Skills and Qualifications

  • 1-3 years minimum experience preferred
  • Effective communication skills
  • Excellent organizational skills
  • Ability to prioritize, multitask and manage time effectively
  • Attention to detail and accuracy
  • Continual desire to learn and expand domestic knowledge
  • High level of resourcefulness and initiative

Additional Information

This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

For more information, please contact careers@teamww.com.

 

Communications Clerk – Winnsboro, TX

The Team Worldwide Corporate Office in Winnsboro, TX is seeking an entry level Communications Clerk to join our team.

About Team

Team is a worldwide, yet locally-minded business with the resources to offer global control of our customers’ product movement. As a multi-year recipient of the Logistics Management Quest for Quality Award in Freight Forwarding, the Team Worldwide commitment makes every delivery like a trip around the corner—no matter where that corner is.

Who You Are

The ideal candidate will be able to: 

  • Thrive in a high-paced and busy environment.
  • Work in a paperless environment.
  • Meet daily deadlines.

Responsibilities

  • Customer Service- Field customer service calls. Answer questions about existing shipments
  • Monitor shipments- Monitor all Agent city deliveries
  • Communications- Provide Branch office and customer updates on shipment status and information
  • Rating/Pricing
  • Data entry

Qualifications

  • Detail Oriented
  • Excellent communications skills – written and verbal
  • Strong ability to multitask
  • Strong computer skills
  • Complex problem-solving skills
  • Must be willing to work On-call duty as trained and required
  • Must be willing to work occasional morning or night as required

For more information, please contact careers@teamww.com.

Team Worldwide is an Equal Opportunity Employer.

 

 Operations/Customer Service Position – Detroit, MI

Team Worldwide DTW Branch Office is seeking resumes for an Operations/Customer Service Position.  Must have freight forwarding experience.  Seeking a morning person to start the daily operations.  Willing to train in needed areas and invest in the right person.  Desired experience includes but not limited to:

  • Air (domestic and international) operations
  • Ground (Line Haul, FTL and LTL) operations
  • Freight operations management
  • Ocean knowledge/experience a plus
  • Self-directed and self-motivated
  • Morning person

Responsibilities:

  • Cartage and carrier dispatch
  • Day-to-day operations, shipment and AES entry
  • Customer service & communications
  • Agent and Branch Office communications
  • Quotes
  • Routing of shipments 
  • Compliance – internal and external
  • Shipment accounting for customer invoicing – data entry
  • Work with the sales teams for the achievement of customer satisfaction and revenue generation 

For more information, please contact john.garlicki@teamww.com.

Team Worldwide is an Equal Opportunity Employer.  

 

Operations Manager – St. Louis, MO

Team Worldwide Branch Office in St. Louis, MO is seeking an operations manager candidate in the freight forwarding industry with experience in: 

  • Air (domestic and international) operations
  • Ground – FTL and LTL – operations
  • Freight operations management

Responsibilities:

  • Cartage dispatch
  • Day-to-day operations 
  • Customer service & communications
  • Agent and Branch Office communications
  • Quotes
  • Routing of shipments 
  • Compliance – internal and external
  • Shipment accounting for customer invoicing
  • Work with the sales teams for the achievement of customer satisfaction and revenue generation 

For more information, please contact teamstljob@teamww.com.

Team Worldwide is an Equal Opportunity Employer.